Refund policy

At Sitare, we strive to ensure a smooth and transparent booking experience for every guest.

1. Cancellations

• Guests can cancel bookings as per the cancellation policy mentioned during checkout.
• Cancellation requests must be made through our website or by emailing stay@sitare.in
  
  

2. Refund Eligibility

• Full or partial refunds are applicable only if the cancellation is made within the allowed time frame.
• Refunds will not be provided for no-shows, last-minute cancellations or violations of house rules.
• If the stay is cancelled by Sitare due to unforeseen circumstances (such as maintenance or natural events), guests will receive a 100% refund or may choose to reschedule.

3. Refund Process

• Approved refunds will be processed to the original payment method within 7-10 working days.
• Processing time may vary depending on your bank or payment provider.

4. Non-Refundable Bookings

Some promotional or discounted bookings may be labelled as “Non-Refundable.” These reservations cannot be cancelled or refunded once confirmed.