Booking & Payment

1. What Constitutes a Confirmed Booking

A booking at Sitare Villas is confirmed only when:

• (a) The full tariff has been paid upfront, and
• (b) We have sent you a written booking confirmation with a booking reference by email or WhatsApp.

Until both have happened, dates remain open and may be offered to other guests. A payment initiated but not credited, a part payment, or an enquiry without payment does not hold your dates.

2. Payment Terms

Full upfront payment of the total tariff is mandatory to confirm a booking; we do not hold dates against part payments or advances.

3. Accepted Payment Methods

All standard payment methods are accepted:

• UPI: Google Pay, PhonePe, Paytm, BHIM, and all UPI apps.
• Cards: Major credit and debit cards (Visa, Mastercard, RuPay, American Express).
• Net Banking & Wallets: Major Indian commercial banks and digital wallets.
• Bank Transfer: Direct NEFT / IMPS / RTGS transfers to our registered business bank account.

Online payments are processed through our payment gateway partner (PayU or Razorpay); we do not store your card or banking details. Cash is accepted only for on-site incidentals (meals, extras).

4. Taxes and Fees

All tariffs are subject to GST at the prevailing rate applicable to accommodation services. The total payable, including all taxes and fees, is shown to you before you make any payment; there are no hidden charges. Meals other than breakfast, and any extras, are billed separately during the stay and are subject to applicable taxes.

5. Payment Confirmation

Every successful payment is acknowledged with a receipt from our payment gateway and a written confirmation from Sitare with your booking reference. If you have paid but not received confirmation within 24 hours, contact us at the details below with your transaction reference — do not make a second payment.

6. Failed Payments

If a payment fails but the amount is debited from your account, the amount is automatically reversed by the payment gateway or your bank, typically within 5–7 business days. Such a booking is not confirmed: if your dates are still available we will hold them for 24 hours while you retry; otherwise the reversed amount is simply returned to you. If a debited amount is not reversed within 7 business days, write to us with the transaction reference and we will take it up with the gateway.

7. Cancellations and Refunds

Cancellations must be sent in writing to stay@sitare.in or via WhatsApp.

• 5 days or more before check-in time: Full (100%) refund.
• Less than 5 days before check-in time: 50% refund.

Refunds are made to the original payment method within 7–10 business days of the cancellation being accepted. If Sitare must cancel a confirmed booking (e.g. due to a natural event or property emergency), you receive a full refund or, at your option, alternative dates.

8. Contact & Grievance Support